E-shop operator
Family company, s.r.o.
Raková 1631
02351 Raková
IČO: 51689871
IČ VAT: SK 2120753712
registered in the commercial register of the District Court of Žilina, section sro, Insert No. 70008/L
1. ORDER
The purchase contract, on the basis of which the sale of goods is made from the seller to the buyer (hereinafter referred to as the supplier consumer), is created on the basis of a binding order confirmation. The form of order confirmation can be system (e-mail order confirmation generated via the e-shop application) or telephone. The actions necessary to confirm the order are performed by the supplier after verifying the availability of the goods and the delivery date. The order (or part thereof) confirmed by the supplier is considered binding for both parties, unless there is a violation of the conditions agreed upon at the time of confirmation – in particular, a change in the content of the order (precise specification of the goods and their quantity), the price of the goods and transport, the method and date of delivery.
2. ORDER CANCELLATIONOrder cancellation by the consumer
The consumer has the right to cancel the order without giving a reason at any time before its binding confirmation. After the binding confirmation of the order, only if the supplier fails to meet the agreed delivery terms. In the event of cancellation of the confirmed order, the consumer is obliged to pay the supplier any damage incurred by this action.
The supplier shall exercise the right to compensation for damages mainly in the case of „custom-made“ orders of goods that had to be procured at the customer’s request, or in the case where demonstrable costs have already been incurred in connection with securing the goods.
Order cancellation by the supplier
The supplier reserves the right to cancel the order or part of it in the following cases: the goods are no longer manufactured or not delivered, or the supplier’s price of the goods has changed significantly, or its declared availability has changed. If this situation occurs, the supplier will contact the consumer in order to agree on further action. If the consumer has already paid part or the entire purchase price, this amount will be transferred back to his account or address as soon as possible.
3. THE CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACTThe purchase contract is concluded using means of distance communication (online store), therefore the consumer has the right to withdraw from the contract within 14 days from the receipt of the goods. In such a case, the consumer shall contact the supplier in writing and state that he is withdrawing from the contract, stating the order identifier, date of purchase and bank account number (IBAN) for the refund.
The object (goods) related to the withdrawal from the contract must be demonstrably sent to the supplier no later than the last day of the 14-day statutory period. In special cases, the supplier may, taking into account the circumstances, extend the return period, but not longer than 20 days from the receipt of the performance.
The above-mentioned provision of the law cannot be understood as „the possibility of free loan of goods“. In the event of exercising the right to withdraw from the contract within 14 days of receipt of the performance, the consumer must return to the supplier everything that he has acquired under the purchase contract. If this is no longer possible to the full extent (e.g. the goods have been destroyed or even minimally worn out in the meantime), the consumer must provide monetary compensation as a countervalue for what can no longer be returned in its original condition. According to the law, it is not possible to return goods made according to the consumer’s special requirements, custom-made goods, custom-made goods or personalized goods.
If the returned goods are only partially damaged, the supplier may exercise the right to compensation for damages against the consumer and set off his claim against the returned purchase price. In such a case, the supplier is obliged to prove the damage incurred to the consumer – in such a case, the supplier shall only return the thus reduced purchase price.
The purchase price to be refunded to the consumer may be reduced by the supplier for the actual costs incurred in returning the goods (transport costs, etc.).
The consumer does not have the right to withdraw from the contract in the case of orders for the delivery of goods made according to the consumer’s specific requirements, custom-made goods, goods made to order or personalized goods (e.g. custom-made clothing).
WITHDRAWAL FROM THE CONTRACT – RETURN OF THE GOODS
If you meet the legal conditions for returning the goods (see point 3.), send the goods by the carrier of your choice to the supplier’s return address.
The shipment must be complete (including accessories and all documentation) and in the condition in which you received it upon delivery. Attach the tax receipt for the goods. To pack the shipment, use packaging material appropriate to the nature of the product so that the goods cannot be glued, labeled or otherwise damaged during transport.Do not send goods on delivery. The money will be returned to your bank account (IBAN – do not forget to include it) usually within 3 working days of receiving the shipment. In the event of a return of goods, the amount for the order will be refunded less shipping costs.
4. DELIVERY TERMSDeliveries of the subject of performance (ordered goods) will be made as soon as possible, usually within 5 working days of the binding confirmation of the order, depending on the availability of products and the operational capabilities of the supplier.
If the order contains at least one product made to order or made to measure, the delivery time may be longer, specified in subsequent communication between the supplier and the consumer. The delivery time for custom-made products (or custom-made products) is primarily dependent on the current status of all orders directed to the manufacturer and its capacity capabilities. Therefore, we recommend contacting our customer support (see menu above) and mutually clarifying the feasible delivery date.
If the order contains at least one custom-made product, the delivery time for the entire order is calculated from the moment the consumer sends the body measurements, which are required in the accompanying text for a specific product.
The place of collection is determined based on the buyer’s order. Delivery is considered to be completed when the subject of performance is delivered to the specified location. Transport to the delivery address is provided by the supplier. The shipment of goods includes a tax document (which also serves as a warranty certificate) and instructions for use and maintenance of the product. We distinguish the costs of transporting goods according to the method of delivery, which the consumer determines when placing the order.
PRICES
Prices are determined by the general price list, or rather the prices listed on the online store website. Prices may change only based on changes in daily exchange rates, purchasing conditions, availability of goods, or changes in other input costs.
If the price of the goods changes after the order has been sent, the customer will be contacted by the supplier to agree on the new price.
- payment by transfer to the supplier’s bank account,
- cash payment on delivery (Slovak Post)
- cash payment when collecting the goods in person.
6. METHOD OF DELIVERY OF GOODS
- Package – Slovak Post. The postage depends on the total weight of the ordered goods (parcel). The postage (shipping) price is displayed during the order creation process.
If the customer is not available at the delivery address at the time of delivery, he will receive a notification of the delivery of the shipment in his mailbox. The customer can then pick up the shipment at the post office corresponding to the delivery address. Communication with the carrier is carried out through the supplier – it is possible to track the shipment and complain about the delivery time.
The maximum weight of one package is 30 kg. - Cash on delivery – Slovak Post. The postage depends on the total weight of the ordered goods (package). For goods weighing up to 2 kg, the goods are sent as registered letter (Slovak Post terminology). For goods weighing over 2 kg, the goods are sent as parcel (Slovak Post terminology). The price of postage (transport) is displayed during the creation of the order.
If the customer is not available at the delivery address at the time of delivery, he will receive a notification of the delivery of the shipment in his mailbox. The customer can then pick up the shipment at the post office corresponding to the delivery address. Communication with the carrier is carried out through the supplier – it is possible to track the shipment and complain about the delivery time.
The maximum weight of one package is 30 kg. - Personal collection of goods – by mutual agreement between the supplier and the customer, it is possible to pick up the goods at the company’s registered office on the same day, provided that the goods are not custom-made and the ordered goods are in stock.
7. WARRANTY CONDITIONS AND LIABILITY FOR GOODS DEFECTSWe provide a warranty period for goods as stipulated by law. The warranty period begins on the date stated on the tax document. In disputed cases, the warranty period may be extended by 5 days as compensation for the transport time.
The consumer is obliged to inspect the goods immediately upon receipt. If he/she detects mechanical damage to the package packaging, the consumer is obliged to check the condition of the packaged goods and, in case of damage, to make a record of the damage in the presence of the carrier. The carrier is responsible for damage during transport. Based on the record made, a new product will be delivered to the customer after the damage event is concluded with the carrier. Complaints about mechanical damage to the product that was not apparent upon receipt of the shipment (package packaging undamaged) must beé apply immediately after its discovery, i.e. immediately after the first use of the product. Later complaints about mechanical damage to the product can no longer be accepted.
The consumer is obliged to study the instructions for use and use of the product and then follow this information consistently. The warranty does not apply to normal wear and tear of the item (or its parts) caused by use appropriate to the nature of the product. The supplier does not assume liability for damage resulting from the operation of the products, functional properties and damage from improper use and maintenance of the products, as well as damage caused by external events and incorrect handling. Defects of this origin are not covered by the warranty provided.
The warranty period for all persons using the product for business purposes or trade in the given product is not set by the Civil Code and is set by the specific importer or manufacturer.
If the goods do not comply with the purchase contract upon receipt by the consumer (non-conformity with the purchase contract), the consumer has the right to have the supplier bring the goods into a condition that complies with the purchase contract free of charge and without undue delay, according to the buyer’s requirements, either by exchanging the goods or repairing them. If such a procedure is not feasible, the consumer may request an appropriate discount on the price of the goods or withdraw from the contract. This does not apply if the consumer knew about the non-conformity with the purchase contract before receipt of the goods, or if he himself caused the non-conformity with the purchase contract.
A non-conformity with the purchase contract that becomes apparent within six months of the date of receipt of the goods is considered to be a non-conformity that already existed at the time of receipt, unless this is contrary to the nature of the goods or if the opposite cannot be proven.
In the event of a non-conformity of the goods with the contract, the consumer is entitled to the so-called arrangement of remedy by bringing the consumer goods into a condition that complies with the contract free of charge through:
- repair
- a reasonable reduction in the purchase price
- replacement of the goods
- withdrawal from the contract.
First, the consumer may request a free repair or free replacement of the consumer goods from the supplier.
The consumer has the right to exchange the goods only if this is not disproportionate given the nature of the product. The authorized service center will decide whether the defect is disproportionate by means of a written assessment of the defect. In this case, the goods will be exchanged for the same item, or the amount already paid will be refunded.
Rights from liability for defects apply to the supplier from whom the item was purchased. If the warranty certificate states another entrepreneur designated for repair, who is at the supplier’s location or at a location closer to the consumer, the consumer shall exercise the right to repair at the entrepreneur designated for warranty repair. If it is not possible to ensure the repair in this way, the supplier shall ensure the repair.
8. COMPLAINT PROCEDUREWhen making a complaint, please follow the following procedure:
- Send us a complaint by e-mail to the address [email protected], where you will mainly state the trade name of the product, the number of the sales document (invoice or cash register) and a description of the defect.
- You will be sent information on the next procedure within 24 hours (on business days). If the defect becomes apparent during the first use of the product, but no later than within 3 days of sale, the supplier provides its own solution to the complaint – immediate exchange for a flawless item in the following cases: the goods are not visibly used, the complaint was reported in advance, the goods are available.
- Send the product to the seller’s address (see contact below). Inform us about sending the package.
- The shipment must be complete (including accessories and all documentation) in the condition in which you received it upon delivery (the original packaging material is not necessary). Attach a proof of purchase to the goods.
Do not send the goods on delivery, in which case the goods will not be accepted. Immediately after delivery of the goods under complaint, you will receive a complaint report by e-mail. The goods must be properly packaged for transport, so as to prevent any further damage. Please always use wrapping paper or cardboard so that the goods cannot be glued, labeled or otherwise damaged during transport. - All documents that the consumer received with the goods must be attached to the goods, especially the tax document – cash register or invoice, warranty certificate and others. For hygiene reasons, the goods are only accepted for complaints after they have been cleaned as standard. You will be informed about the handling of the complaint by e-mail. Just as when the order is delivered, you will be informed about the shipment of the package and the delivery date.
In the case of rejected complaints, the consumer may be charged the costs of the complaint procedure and handling fees.
9. CUSTOMER SERVICE
We are here for you every day, ready to advise you on anything. If this is your first time with us, do not hesitate to contact us and ask about any little thing. We will be happy if your first purchase on the internet is on our e-shop and we will do our best.in order to convince you of the safety and convenience of electronic shopping. Your satisfaction is our goal.
10. FINAL PROVISION
The ownership of the delivered goods passes to the buyer only after the full payment of the purchase price, including shipping and/or handling fee. The seller reserves the right to change these General Terms and Conditions. If the buyer does not agree with the wording of the terms and conditions, he may express his disagreement in writing.
The terms and conditions are valid from 1.3. 2016 until revoked.
